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The Newly Built Digital Patient Registration and Intake platform

Northern Health, a healthcare provider in northern Melbourne, has hired digital healthcare company The Clinician to develop a new patient registration and intake platform.


The newly built digital platform replaces the provider's old intake technology as part of the state-wide expansion of its Victorian Virtual Emergency Department (VVED).


According to the media release, the clinician's ZEDOC digital health platform is configured to simplify the digital patient enrollment and clinical follow-up process at VVED.


It features a digital registration form that supports 22 languages, SMS validation; automated clinical tracking; and enhanced integration with HealthDirect's telemedicine service, Australia's Public Health Information Service.


Launched in April this year, the platform enables patients to register and complete an online health assessment through their devices, allowing them to seek non-urgent medical care. Staff can also immediately access intake reports for triaging and following up on patients via video call.


The clinician's configured ZEDOC platform helps to address the increased patient flow with enhanced VVED. This will treat 250 patients per day, up from about 50-60 before.


Besides the rollout of a new patient registration platform, a patient-reported experience measure solution by The Clinician has also been added at Northern Health.


Integration with existing health information systems is also planned as part of an ongoing partnership between the two organizations. Health providers will also use the clinician's cloud-based platform to support outpatients and other healthcare professionals throughout the network.


Last year, Victoria-based healthcare providers Cabrini Health and The Alfred also started using the ZEDOC platform to automate their collection and analysis of health data from colorectal cancer patients.